On the start page, enter your desired medical field and location. Then click on “Find an appointment”.
Select available appointment
Choose a doctor and appointment type. Availability will depend on the appointment type you select. All available appointments are highlighted in yellow - click on an appointment to select it.
If the information in the overview is correct, you can book the appointment “with samedi” or “as a guest”.
Booking an appointment with samedi
To book your appointment with samedi, you will need a free samedi patient account. If you’re already registered, you can log in to your account. Otherwise, create a new account. Click on “Confirm booking” to finalise your binding appointment booking.
Your advantage: With a samedi patient account, you can manage appointments yourself at any time.
Booking an appointment as a guest
To book appointments as a guest, you will need to fill out the information form. Medical institutions require this personal information in order to confirm your booking and make it binding. Your information will be securely submitted to the selected institution, Arzttermin-Hamburg does not store any personally identifiable information.
Please note: The guest booking option is not available for all doctors.
- Booking an appointment with samedi
In most cases, the booked institution will send you an additional appointment confirmation via e-mail or SMS.
Medical institutions require some personal information in order to confirm your booking and make it binding.
When booking an appointment, any required personal data will be encrypted and securely transmitted. Personal data might include your full name, date of birth, e-mail address, telephone number, home address and information regarding your health insurance.
Arzttermin-Hamburg does not store any personally identifiable information. Health insurance information will only be requested if the institution you're booking with requires it to make a booking.
Using Arzttermin-Hamburg is free of charge for patients - you don’t have to pay to book an appointment on our platform.
samedi is a German, TÜV-certified software solution for medical institutions to optimise their internal organisation. All doctors, clinics and institutions listed on Arzttermin-Hamburg use samedi.
A samedi patient account is a free-of-charge user account that allows you to book and manage medical appointments online. Arzttermin-Hamburg relies on samedi patient accounts for booking appointments.
A samedi patient account also offers the following:
- Sub-accounts for family members
- Access to your personal health record (medical emergency and personal information)
- Contact with healthcare providers and clinics
- Secure and private communication with doctors
For further information on samedi patient accounts, visit their FAQ page
Have you checked the spam folder of your e-mail account? Unfortunately, that’s where e-mails with activation codes end up sometimes. Alternatively, you can request a new code.
If you still don’t receive a code, e-mail us at email@example.com.
You will find an overview of all appointments booked through your samedi patient account in the "My appointments" section of your account.
If you used a guest account to book your appointment(s), you will have to rely on e-mail and SMS confirmations from the healthcare provider for an overview of your appointments.
All doctors and institutions listed on Arzttermin-Hamburg use samedi to organise their doctor’s office. Chances are your doctor doesn’t use samedi yet.
If you’d like your doctor to offer appointments on Arzttermin-Hamburg, why not talk to them about it next time you visit. Perhaps you can book your next appointment with them online via Arzttermin-Hamburg!
Yes, confirming a booking on Arzttermin-Hamburg leads to a binding appointment. In most cases, the institution will send you an additional appointment confirmation via e-mail or SMS.
In case you cannot attend your appointment, please make sure to postpone or cancel it in time.
Log in and change your appointment under "My appointments". Should this option not be available, please call the institution you booked with.Booked as a guest
Please contact the relevant institution directly
That varies by institution and is determined by the healthcare provider.
Try calling the institution. They might be able to organise a last-minute appointment.
In case of an emergency, please call 112 (within Germany).
On the login screen of the samedi patient portal, click on “Forgot password”. We will email you a new password so you can log in to your account again.
In your samedi patient account, you can find the "Delete" tab under "Settings". Clicking "Delete samedi account" will delete your samedi patient account and all associated data (including sub-accounts and family members).
Attention: Your account cannot be restored once it has been deleted!
We value your feedback! Send us your comments to firstname.lastname@example.org.
PS: Data security is of the utmost importance to us. Sensitive patient data is especially worth protecting. That’s why samedi encrypts all patient data. This way, patient data is cryptographic and not personally identifiable.
In order to become a listed doctor or healthcare provider on Arzttermin-Hamburg, you have to register your institution with samedi. The samedi team will help you with all your questions and assist you in finding the right solution.
Additional information is also available on the samedi FAQ page.